Support Services

Enabling your workforce with top-notch technologies is important, but you need to keep it running.  With our support services all your IT infrastructure will be up and running, diminishing down time and improving your company productivity.

 

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We work back to back with our Vendors to provide support services with priority access to a designated technical support group of specialists who offer problem solution or escalation, if required. Telephone support that includes both product advisory and technical operations support, which covers questions about product usage and the function of specific components. It also includes directing you to additional documentation regarding a specific product or question, providing information on the interpretation of hardware and software product documentation, and clarifying and interpreting product error codes. Technical Support also provides answers to hardware product installation, upgrade, configuration, and startup questions about products covered by the service. In addition, you receive suggestions for corrective procedures for known problems, such as configuration or diagnostic problems.

 

Some other services benefits:

 

• Fast response

• Allows your IT resources to stay focused on their core tasks and priorities

• Expedited issue resolution Service feature highlights

• Software technical support

• Both product advisory and technical operations support

• Coverage window

• Access to electronic support information and services